Refund policy

Return & Refund Policy

At Bella’s Jewelry, we value your trust and want you to be completely satisfied with your purchase. Our jewelry is crafted with care, and we stand behind its quality. If for any reason you are not fully happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging.

  • The return request must be made within 7 days of delivery.

  • Items must include all original tags, certificates, and accessories (if any).

2. Non-Returnable Items

For hygiene, customization, and quality assurance, the following items are non-returnable and non-refundable:

  • Earrings (due to hygiene reasons).

  • Customized or engraved jewelry.

  • Items purchased during clearance or final-sale events.

  • Gift cards or promotional items.

3. Return Process

  1. Contact our support team at bellasjewelery@gmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. You will be responsible for the return shipping cost unless the item was damaged or defective upon arrival.

  4. Returned items must pass our quality inspection before a refund or exchange is issued.

4. Refunds

  • Approved refunds will be processed within 7–10 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method.

  • Shipping charges, customs duties, or taxes (if any) are non-refundable.

5. Exchanges

  • We offer like-for-like exchanges if the product is defective or damaged.

  • Exchanges for size adjustments (rings, bracelets, etc.) may be accepted depending on availability. Additional charges may apply.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Report it within 48 hours of delivery with clear photos.

  • We will arrange a replacement or a full refund (including shipping costs).

7. Contact Us

For return or refund requests, please contact our customer support: